da111's Privacy Policy

This Privacy Policy ("Policy") applies to all users of the da111 platform. By using da111's website, mobile version, and related services, you are considered to have agreed to the terms of this Policy.

We believe you should have full control over your personal information. That is why da111 always operates transparently and uses your data only for the purposes described in this Policy. We recommend reviewing this Policy regularly, as it may be updated from time to time.

2.1 Information You Provide Directly

Information you voluntarily provide when creating an account or using our services:

• Full name and date of birth (for age verification)
• Email address and contact details
• Payment-related information (bKash, Nagad, Rocket, Upay account numbers — full numbers are never stored)
• Documents provided for identity verification
• Records of communication with customer support

2.2 Automatically Collected Information

The following information may be collected automatically when you use the da111 platform:

• IP address and device identifier
• Browser type, operating system, and device specifications
• Page visit times, session duration, and navigation patterns
• Information collected through cookies and similar tracking technologies
• Gaming activity and transaction history

2.3 Information Received from Third-Party Sources

In some cases we may receive information from third-party sources, such as identity verification services or payment processors, which helps verify your account and ensures the security of the platform.

3.1 Service Delivery and Operations

da111 uses your information for the following purposes:

• Creating, managing, and verifying accounts
• Processing deposit and withdrawal transactions (via bKash, Nagad, Rocket, Upay)
• Managing bonuses, rewards, and promotional offers
• Providing customer support and resolving complaints
• Resolving technical issues and system upgrades

3.2 Security and Compliance

We use information to protect users and maintain platform security:

• To detect and prevent fraudulent activity
• To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements
• To meet responsible gaming obligations and ensure age verification
• To prevent unauthorized access to accounts

3.3 Communication and Marketing

With your consent, da111 may contact you for the following purposes:

• To send important notifications related to your account
• To inform you about new promotions, bonus offers, or game updates
• To notify you of changes to platform policies

You may opt out of marketing communications at any time. However, it may not be possible to stop essential service-related notifications.

4.1 Who We Share Information With

da111 never sells your personal information to third parties. However, certain information may be shared in the following circumstances:

• Payment Processors: bKash, Nagad, Rocket, Upay — the information needed to complete transactions is shared with the relevant payment services
• Identity Verification Services: With authorized third parties to complete the KYC process
• Technology Service Providers: Authorized service providers that assist in operating the platform
• Legal Obligations: In response to a court order or a lawful request from law enforcement agencies

4.2 International Data Transfers

Your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that applicable data protection standards are properly followed and that the security of your information is maintained.

5.1 What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser. da111 uses the following types of cookies:

• Essential Cookies: To ensure the core functionality of the site — maintaining login sessions, security checks, etc.; without these, the service will not work properly
• Functional Cookies: To remember your preferences, language, and other personalized settings
• Analytical Cookies: To understand how users interact with the site and to improve service quality

5.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some important site features to stop working.

da111 retains your personal information only for as long as it is necessary to fulfill the purpose for which it was collected, or as required by law. General guidelines:

• Active account data: retained for the entire duration the account remains active
• Transaction records: for the period required to meet financial obligations
• After account closure: certain information may be retained for a period determined by legal obligations
• Inactive accounts: information from long-term inactive accounts may be securely deleted or anonymized

7.1 Technical Safeguards

da111 applies industry-standard security technology to protect your information:

• SSL/TLS encryption: all data transmissions are encrypted
• High-grade encryption protocols for payment information
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems
• Restricted access controls — only authorized personnel can access data

7.2 Your Role

Your own actions also play an important part in keeping your account secure. Please keep the following in mind:

• Use a strong and unique password
• Do not share your login credentials with anyone
• Avoid accessing your account on public or unsecured networks
• If you notice any suspicious activity, report it immediately to [email protected]

As a da111 user, you have the following rights:

• Right of Access: You have the right to know what information we hold about you
• Right to Rectification: The right to request correction of inaccurate or incomplete information
• Right to Erasure: The right to request deletion of your information in certain circumstances (where no legal obligation requires retention)
• Right to Restrict Processing: The right to request restriction of data processing in certain circumstances
• Right to Data Portability: The right to receive your information in a structured, machine-readable format
• Right to Object: The right to object to the processing of your information for specific purposes

To exercise these rights, email us at [email protected]. We will respond to your request within a reasonable time.

da111 strictly follows an age verification policy. This service is for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

If we are informed that a minor has created an account, we will immediately close that account and delete all collected information.

da111 may update this Privacy Policy from time to time. For significant changes, we will:

• Publish a clear notice on the website
• Notify you of the changes via your registered email
• Clearly state the effective date of the revised policy

If you continue using da111 services after any changes, you will be considered to have consented to the updated policy.

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact our customer support team:

•  Email: [email protected]
•  Live Chat: Available 24 hours, 7 days in Bengali and English

We take all your requests seriously and will do our best to respond as quickly as possible.